What is SARS eFiling?

What is SARS eFiling?

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SARS eFiling is an online platform provided by the South African Revenue Service (SARS) that allows taxpayers to manage their tax-related affairs conveniently and securely. This digital system eliminates the need for manual paperwork, long queues, and unnecessary delays, making it easier for individuals, businesses, and tax practitioners to fulfill their tax obligations. With SARS eFiling, taxpayers can access a range of tools and resources to streamline the tax filing process, ensuring accuracy and efficiency.

SARS eFiling offers a user-friendly interface that can be accessed from anywhere, at any time, as long as you have an internet connection. The platform provides a secure environment for the submission of tax returns, payments, and other tax-related activities. By embracing the digital age, SARS eFiling has revolutionized the way taxpayers interact with the tax system, ensuring a more convenient and reliable method of filing taxes.

Benefits of using SARS eFiling

Using SARS eFiling offers numerous benefits for individuals, businesses, and tax practitioners. Here are some of the key advantages:

  1. Convenience: With eFiling, you can file your taxes from the comfort of your own home or office, eliminating the need to visit a SARS branch in person. This saves you time and effort, allowing you to focus on other important tasks.
  2. Accuracy: SARS eFiling provides built-in validations and calculations, reducing the risk of errors in your tax returns. The system automatically checks for any inconsistencies or missing information, ensuring that your submissions are accurate and complete.
  3. Faster processing: By submitting your tax returns electronically through eFiling, you can enjoy faster processing times compared to traditional methods. This means you can receive your tax refunds or assessments more quickly, allowing for better financial planning.
  4. Secure and confidential: SARS eFiling incorporates robust security measures to protect your personal and financial information. The platform uses encryption technology to ensure that your data is safe from unauthorized access or cyber threats.
  5. Access to historical records: SARS eFiling provides a comprehensive record of your tax history, allowing you to easily access and review previous returns, payments, and assessments. This makes it easier to track your financial activities and maintain compliance with tax laws.
  6. Efficient communication: SARS eFiling allows for seamless communication between taxpayers and SARS officials. You can easily submit queries or request assistance through the platform, reducing the need for phone calls or visits to a SARS branch.
  7. Reduced paperwork: With SARS eFiling, you can say goodbye to piles of paperwork. All your tax-related documents, including supporting documents, can be uploaded and stored electronically, eliminating the need for physical copies.

How to register for SARS eFiling

To start using SARS eFiling, you’ll need to register for an account. Here’s a step-by-step guide on how to do it:

  1. Visit the SARS eFiling website at
  2. Click on the “Register” button on the homepage.
  3. Select the type of taxpayer you are (individual, business, or tax practitioner).
  4. Provide the required personal or business information, including your ID number or tax reference number.
  5. Create a secure username and password for your SARS eFiling account.
  6. Choose a security question and provide the answer, which will be used for authentication purposes.
  7. Read and accept the terms and conditions of using SARS eFiling.
  8. Verify your email address or mobile number, depending on the option you choose during registration.
  9. Once your registration is complete, you can log in to your SARS eFiling account and start managing your tax affairs online.

It’s important to note that certain taxpayers, such as registered tax practitioners, may have additional registration requirements. Make sure to check the SARS eFiling website for specific instructions based on your taxpayer category.

Navigating the SARS eFiling platform

Once you have registered and logged in to your SARS eFiling account, you’ll find a user-friendly interface that allows you to navigate through various sections and perform different tax-related tasks. Here’s a brief overview of the main sections you’ll encounter:

  1. Dashboard: The dashboard provides an overview of your tax profile, displaying important information such as your tax reference number, filing status, and outstanding returns or payments.
  2. Returns: This section allows you to submit your tax returns electronically. You can access the relevant tax form based on your taxpayer category (e.g., ITR12 for individuals) and complete the required fields. SARS eFiling provides step-by-step guidance to ensure accurate submissions.
  3. Payments: In the payments section, you can view any outstanding tax amounts and make payments electronically. SARS eFiling supports various payment methods, including credit/debit cards, electronic funds transfer, and instant electronic funds transfer.
  4. History: The history section provides a comprehensive record of your tax activities, including submitted returns, payment history, and assessments. You can easily access and download past documents for your reference.
  5. Messages: SARS eFiling allows for secure communication between taxpayers and SARS officials. Any messages or notifications from SARS will be displayed in this section. You can also submit queries or requests for assistance through the messaging system.
  6. Profile: In the profile section, you can update your personal or business details, change your password, and manage your communication preferences. It’s important to keep your profile information up to date to ensure effective communication with SARS.
  7. Help: SARS eFiling provides a comprehensive help center with useful resources and FAQs to assist you in navigating the platform and resolving common issues. You can also access contact information for SARS support if you require further assistance.

Submitting tax returns through SARS eFiling

One of the primary functions of SARS eFiling is the submission of tax returns. Whether you’re an individual taxpayer or a registered tax practitioner, the process is relatively straightforward. Here’s a general guide on how to submit your tax returns through SARS eFiling:

  1. Log in to your SARS eFiling account using your username and password.
  2. Navigate to the “Returns” section and select the relevant tax form based on your taxpayer category (e.g., ITR12 for individuals).
  3. Fill in the required fields in the tax form, ensuring that all information is accurate and up to date. SARS eFiling provides helpful tooltips and guidance throughout the form to assist you in providing the necessary details.
  4. Attach any supporting documents as required, such as IRP5 certificates, medical aid certificates, or investment income statements. These documents can usually be uploaded in PDF format.
  5. Once you have completed the tax form and attached all necessary documents, review the information to ensure its accuracy.
  6. Submit the tax return electronically by clicking the relevant button or link. SARS eFiling will perform validations to check for any errors or inconsistencies before accepting the submission.
  7. After submission, you will receive a confirmation and reference number. Keep this information for your records.

It’s important to note that the submission deadlines for tax returns may vary depending on your taxpayer category and the tax year. Make sure to check the SARS eFiling website or consult a tax professional for the specific deadlines applicable to your situation.

Understanding the different features and functionalities of SARS eFiling

SARS eFiling offers a range of features and functionalities to simplify the tax filing process. Here are some key features you should be aware of:

  1. Auto-population: SARS eFiling automatically populates certain fields in your tax form based on the information available in its database. This saves you time and reduces the risk of errors when entering repetitive or standard information.
  2. Calculations: The platform performs various calculations, such as tax liability, deductions, and rebates, based on the information provided in your tax form. This ensures accuracy and eliminates the need for manual calculations.
  3. Draft returns: SARS eFiling allows you to save your tax returns as drafts, enabling you to work on them over multiple sessions. This is particularly useful if you need to gather additional information or consult with a tax professional before finalizing your submissions.
  4. Requesting corrections: If you identify any errors or omissions in your submitted tax returns, you can request corrections through SARS eFiling. This allows you to rectify any mistakes and avoid penalties or interest charges.
  5. Compliance status: SARS eFiling provides a compliance status indicator, which shows whether you are up to date with your tax obligations. This helps you monitor your compliance and take necessary actions to address any outstanding issues.
  6. Bulk submissions: SARS eFiling allows registered tax practitioners to submit tax returns on behalf of multiple clients in bulk. This streamlines the process for tax professionals who handle multiple clients’ tax affairs.
  7. Additional services: In addition to tax returns, SARS eFiling offers various additional services, such as registering for tax, applying for tax clearance certificates, and managing VAT-related activities. These services can be accessed through the relevant sections on the platform.

Common issues and troubleshooting tips for SARS eFiling

While SARS eFiling strives to provide a seamless experience, you may encounter some common issues or challenges when using the platform. Here are a few troubleshooting tips to help you resolve them:

  1. Login issues: If you’re having trouble logging in to your SARS eFiling account, make sure you’re using the correct username and password. You can also try resetting your password through the “Forgot password” option on the login page.
  2. Browser compatibility: SARS eFiling is compatible with most modern web browsers. If you’re experiencing issues, try using a different browser or updating your current browser to the latest version.
  3. Error messages: If you encounter an error message during the submission process, carefully read the message to understand the nature of the error. SARS eFiling often provides suggestions or instructions on how to resolve the issue.
  4. Clear cache and cookies: Clearing your browser’s cache and cookies can help resolve certain technical issues with SARS eFiling. Consult your browser’s settings or preferences to find the option to clear cache and cookies.
  5. Contact SARS support: If you’re unable to resolve an issue on your own, don’t hesitate to contact SARS eFiling support for assistance. They can provide guidance specific to your situation and help resolve any technical or procedural difficulties.

Remember, it’s always advisable to consult a tax professional if you have complex tax matters or if you’re unsure about any aspect of your tax returns. They can provide personalized advice and ensure that you meet all your tax obligations accurately.

Security measures and data protection on SARS eFiling

SARS eFiling takes data security and protection seriously, implementing robust measures to safeguard your personal and financial information. Here’s an overview of the security features:

  1. Encryption: SARS eFiling uses industry-standard encryption technology to protect your data during transmission. This ensures that your information is secure and cannot be intercepted by unauthorized parties.
  2. Secure access: You need to provide your username, password, and answer to a security question to access your SARS eFiling account. It’s important to keep your login credentials confidential and avoid sharing them with anyone.
  3. Two-factor authentication: SARS eFiling offers an optional two-factor authentication (2FA) feature for added security. This requires you to verify your identity using a unique code sent to your registered mobile number or email address.
  4. Secure storage: SARS eFiling stores your data securely in its systems, protecting it from unauthorized access. The platform complies with industry best practices and relevant data protection regulations to ensure the confidentiality of your information.
  5. Regular audits and monitoring: SARS continuously monitors its systems and conducts regular audits to identify and address any potential security vulnerabilities. This helps maintain the integrity and reliability of SARS eFiling.

It’s important to note that while SARS eFiling provides a secure platform, you also have a role to play in ensuring the security of your information. Be cautious when accessing your SARS eFiling account on public or shared devices, and always log out properly after each session.

SARS eFiling resources and support

SARS eFiling provides a range of resources and support to assist taxpayers in using the platform effectively. Here are some useful resources:

  1. Help center: The SARS eFiling help center offers comprehensive guidance on various topics, including registration, tax returns, payments, and troubleshooting. You can access step-by-step guides, FAQs, and video tutorials to help you navigate the platform and resolve common issues.
  2. SARS contact center: If you require personalized assistance or have specific queries, you can contact the SARS contact center. They can provide guidance on using SARS eFiling, address technical issues, or offer general tax-related advice. Contact details can be found on the SARS eFiling website.
  3. Tax practitioner support: SARS eFiling offers dedicated support for registered tax practitioners. This includes access to a dedicated support line, eLearning resources, and practitioner-specific guidance to assist in managing multiple clients’ tax affairs efficiently.
  4. Online community: SARS eFiling has an online community forum where users can share their experiences, ask questions, and interact with other taxpayers. This can be a valuable resource for getting insights and tips from fellow users.


SARS eFiling has revolutionized the way taxpayers in South Africa manage their tax affairs. By embracing the digital age, eFiling offers a convenient, secure, and efficient platform for filing tax returns, making payments, and accessing important tax-related information. The benefits of using eFiling are numerous, from saving time and effort to ensuring accuracy and compliance with tax laws.

By following the registration process and understanding the different features of eFiling, taxpayers can take full advantage of this innovative platform. While common issues may arise,  eFiling provides resources and support to help users overcome them.

Say goodbye to long queues, paperwork, and unnecessary delays. Embrace the convenience and reliability of  eFiling to simplify your tax obligations and stay compliant effortlessly. Register today and experience the future of tax filing in South Africa.

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